Our drivers deposit all lost property at the local operating centre no later than at the end of their shift. All items of lost property are stored for 30 calendar days. After this time, the items are handed over to the municipal lost property office. Enquiries concerning items of lost property can be made via support tickets in our app (under Feedback & FAQ in the app menu) or via e-mail at firstname.lastname@example.org.
Details that should be given in the enquiry include: town, journey time, description of the lost item and contact details. Any unidentified items found in the CleverShuttle should be handed over to the driver to assist other passengers.